Have you experienced the following scenario? You’re working with a company that is striving to be more agile, and launch new products/services into the market faster than they’ve ever done before. They have some initial ideas that promise business growth but they don’t have a framework to best evaluate which…

Peter Drucker famously said, “What gets measured gets managed.” Many companies today have adopted this advice by focusing on a plethora of metrics to better understand their operations. However, there are still several business areas that are challenging to measure, particularly innovation. …

What is business design? This is a question I receive quite often. In fact, it’s a question I asked myself more than five years ago when I began my path as a business designer. My prior experience as a strategist — across brand, digital or communications — provided me with…

There is much discussion about the future of work as companies begin to re-open their offices after more than a year of remote work. While most organizations recognize that the workforce model can be adapted to address peoples’ current needs, there is much ambiguity about how a hybrid model will…

Stories of burnout are becoming increasingly common. Three out of five employees throughout the world say they’re burned out. After more than a year of working remotely, the demands of today’s employees regardless of industry or tenure are reaching unsustainable levels. …

Community must be cultivated. For decades I have considered community an important value that has often influenced my decisions. Yet working from home for the past year has made me realize that community must be prioritized and actively nurtured by its participants. …

In this year, one of tumultuous challenge and pain, there is still an opportunity to reflect on what was gained. In this year, I… Celebrated moments big and small on rooftops and in garages Ate goodies from Milk Bar and gained inspiration from Tosi’s whimsy Baked birthday cakes of all flavors and…

In the past decade, consolidation across the healthcare industry combined with the widespread integration of digital technologies have promised to revolutionize how people engage with the healthcare system. The amount of data collected in a single day for a person who has visited their doctor, tracked their physical activity, filled…

The boundaries of our identities are what we struggle to reconcile it could take us months, years and decades to find peace How we grapple with our discrepancies are often what determines our acceptance of ourselves and one another “There is no one like us,” we believe through narratives that say…